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HP All-in-One Scanner Down,Drivers OK
01-03-2012, 05:46 AM
Post: #1
HP All-in-One Scanner Down,Drivers OK
A scan showed my drivers are all okay, (some pretty old, 2001) but the scanner part of my HP PSC 1310 Series All-in-One Printer/Copier/Scanner isn't working since a Virus Removal/Reformat.
The device is actually a 1315 of the series.

I've searched HP but could something else be wrong, other than a driver? The repairment zapped the printer with some hand-held device and it works beautifully, prints a page so fast! I'd hate to have to uninstall it to install an HP FULL Feature version, just for the
scanner. Any suggestions? Almost forgot to say, the closest I could get to an XP download wasn't in English! Probably a blessing in disguise because that may not be what I need. TIA.
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01-04-2012, 12:30 AM
Post: #2
RE: HP All-in-One Scanner Down,Drivers OK
Did you try to download re-install the driver from HP website? http://h20000.www2.hp.com/bizsupport/Tec...taskId=135

It could also be due to a printer spooler but then it would display an error message I believe. You can try Microsoft FixIt for printing on http://support.microsoft.com/gp/printing_problems
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